Mar
2010
Trust and customer service
It was only my second visit to this small, independent soup and sandwich joint when its owner won me over for life. My order in hand, I was fumbling around in my pockets and wallet to come up with the requisite $7.50 to complete the transaction and march away with my take.
My search produced only $6.00 and the woman behind the counter, who I deduced was an owner-operator in this apparent family business, could not accept payment by debit or credit. “I think I’m a little short here,” I said, looking up from my palm full of change apologetically. Without hesitation, she waved her hand in dismissal of my predicament and declared, “You will pay the difference next time.” I was stunned. We made eye contact, she smiled and I quietly left. Continue Reading →
